Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

What Informs the Patient Experience?

May 24, 2013

Continuing from my last post, I am on the same path, telling the same story, this time adding more density to the argument. There are three critical factors that inform

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The Environment of Care: Third Party in the Caregiver/Patient Relationship

April 26, 2013

Returning from the Beryl Institute’s Patient Experience conference last week, my thoughts run from the obligations of the caregiver community to the responsibility of the patient to engage, and to

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Everything Teaches: How Patients Learn

April 5, 2013

I learned to be afraid of shots following a shocking injection of penicillin on my behind when I was six years old. I had scarlet fever (was I the last

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Transforming Care One Step at a Time

February 15, 2013

I am in Rochester, MN, visiting my close friend, Bani Mahadeva, who has been living in the Charter House for 10 years. Charter House is a CCCR, attached to Mayo

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From Post-Traumatic Stress Syndrome to Post-Traumatic Hospital Syndrome

February 8, 2013

So, the term “post-hospital syndrome” does not say “traumatic” but its definition certainly implies just that. An article by Dr. Harlan Krumholz on the topic in the New England Journal

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The Importance of Teaching Empathy

April 16, 2012

As in a riddle, what do Spiritual Care, Palliative Care, and April have in common? They all live in the same moment. As this month moves ahead, day after day,

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