Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

When HCAHPS Scores and Patient Satisfaction Surveys Become Irrelevant

January 24, 2014

While the healthcare industry is focused on measuring outcomes, we have also reduced the human outcomes to multiple choice tests. Probably most people who take these tests guess at the

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Encore Post: HCAHPS Version of Jeopardy – Coming Soon to a Hospital Near You

January 17, 2014

Welcome to the game of “Jeopardy 2,” the HCAHPS version of the most popular quiz game on television! Today, we are going to provide some online clues and you have to guess the appropriate HCAHPS question to match the clue.

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HCAHPS Version of Jeopardy: Coming Soon to a Hospital Near You

August 23, 2013

Welcome to the game of “Jeopardy 2,” the HCAHPS version of the most popular quiz game on television! Today, we are going to provide some online clues and you have to guess the appropriate HCAHPS question to match the clue.

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HCAHPS Scores and Curry

August 16, 2013

In Indian cooking, curry is a generic word for “stew” — many spices put together in mysterious ways that result in a taste that is a combination of sweet and hot. The relationship I see between HCAHPS scores and curry is that the questions are the spices and the outcomes are as mysterious as the final taste of a fine curry.

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Today’s Noise is Tomorrow’s HCAHPS Score

March 15, 2013

I am writing about noise. Again. It is still here. It seems to survive earthquakes, hurricanes, elections, the flu season, and taxes. What is so fascinating about the topic is

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