Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more.

Just Because: Volunteerism at its Best

April 12, 2013

Volunteerism is authentic altruism in action, doing good work to improve the human condition — “just because.” The “just because” is often what parents say to their kids when they

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Sinatra: Song by Song

September 6, 2012

Susan Mazer with Frank Sinatra, Jr. What does music have to do with hospitals, healthcare, the patient experience, and with the political and global conflicts we are all witnessing on

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Rains and Rainbows: How Mom Won

June 6, 2011

On Sunday, June 5th, 1983, my mother, Beatrice L. Mazer, died of a heart attack, sparing her from the terminal cancer that the doctors were going to report to

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