C.A.R.E. Insights Blog

Thoughts on the Environment of Care

This blog explores how the environment of care influences the patient's experience and staff well-being, with a focus on how sound, visual atmosphere, pacing, and sensory load shape healing and outcomes in healthcare settings. Topics include patient safety and satisfaction, hospital noise, nurse wellness, HCAHPS, sleep, and much more. Our goal is to share practical insights to help you create environments that heal.

Just Because: Volunteerism at its Best

April 12, 2013

Volunteerism is authentic altruism in action, doing good work to improve the human condition — “just because.” The “just because” is often what parents say to their kids when they

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Sinatra: Song by Song

September 6, 2012

Susan Mazer with Frank Sinatra, Jr. What does music have to do with hospitals, healthcare, the patient experience, and with the political and global conflicts we are all witnessing on

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Rains and Rainbows: How Mom Won

June 6, 2011

On Sunday, June 5th, 1983, my mother, Beatrice L. Mazer, died of a heart attack, sparing her from the terminal cancer that the doctors were going to report to

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