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Thoughts on the Environment of Care
This blog explores how the environment of care influences the patient’s experience and staff well-being, with a focus on how sound, visual atmosphere, pacing, and sensory load shape healing and outcomes in healthcare settings. Topics include patient safety and satisfaction, hospital noise, nurse wellness, HCAHPS, sleep, and much more. Our goal is to share practical insights to help you create environments that heal.
LATEST POST
HCAHPS 2.0 Raised the Bar: Why Noise, Rest & Environment Now Drive Your Scores
March 5, 2026
HCAHPS has long measured how patients perceive their hospital experience. Recent updates to the survey expand both the content being measured and how responses are collected
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What We Celebrate During Patient Experience Week, April 24-28
April 21, 2017
Healthcare has never been about anything but the patient experience. Florence Nightingale put it as the guiding mission in her Notes on Nursing. In Nightingale’s day, there were neither antibiotics
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How Can Patients Be More Involved in Their Pain Management?
April 14, 2017
The Opioid Epidemic is the result of relying solely on drugs to remove all pain. But, it’s time to rethink what is possible when patients are fully involved in understanding
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Use The Power of Human Exceptionalism to Improve The Patient Experience
March 31, 2017
If there is a single quality unique to being human, it is self-awareness — that we know we are human as opposed to being anything else. And that we have
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Encore Post: What’s the Difference Between Sound Control & Noise Control?
March 24, 2017
Yes, noise can be loud. But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise
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Why is Patient Safety in Its Own Bucket?
March 17, 2017
I have always wondered why patient safety is talked about by itself. As if all other procedures, policies, and practices are not about safety. And why should patient safety be
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Is “A” Patient Experience “The” Patient Experience?
March 10, 2017
When the communities where we work, live, and heal became about large groups of people, we began to talk in terms of collective, shared and agreed upon values, perspectives, and
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ICU Anxiety: When the Sounds of Silence Become Hospital Noise
February 24, 2017
Hospital noise is a patient satisfaction indicator. It’s also is the number one cause of sleep deprivation. We don’t know how patients define noise, what differentiates a “noise” from a
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The Patient iExperience Goes Beyond the Hospital
February 17, 2017
Last week, I wrote about the patient iExperience in the hospital. But what about the patient iExperience beyond the hospital? We live in a digital world. That’s why video conferencing
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The Patient Experience As an iExperience
February 10, 2017
Now that Apple has given us an iSomething world and digital technologies have come to healthcare, patients can now have iExperiences. What does that mean? At NYU Langone Medical Center,
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Where is Nursing in the Patient Experience?
January 27, 2017
This question came to me as an “ah ha” moment as I was a member of a faculty doing a retreat for oncology nurses last summer. Basically, when I started
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