Monthly Archives: April 2018

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  PX2018: The State of the Human Experience in Healthcare

  The Patient Experience Movement is, indeed, a movement in motion. At the Beryl Institute PX2018 Conference in Chicago last week, I met more professionals invested more in the humanity of

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  We Need More Than Policies and Procedures To Improve the Patient Experience

  It is understandable that the healthcare industry seeks to organize the patient experience by using policies and procedures that support the goals of providing optimal care for patients and families.

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  What Happens When Patient Pain is Dismissed and Under-Treated?

  This month, at the Beryl Institute Patient Experience Conference in Chicago, I was speaking about pain management and the patient experience. In the past 15 months, I’ve been researching the

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