Monthly Archives: February 2018

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  Like Politics, The Patient Experience is Local

  “All politics are local.” This saying is often used to reinforce community participation and civic activism. The same is true for the patient experience.  It’s all local. It is where the

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  Health and Healthcare in India

  My recent trip to India was not my first one. In 2002, I went to Delhi and was driven to Agra to see the Taj Mahal.  Every other trip has

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  Is The Patient Experience A Goal or An Organizational Strategy?

  Members of Beryl Institute’s PX Connect Community recently shared that some patient experience directors are being asked to solve problems coming from patient complaints. While I understand how this happens,

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