Monthly Archives: July 2017

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  Encore Post: What’s the Difference Between Patient Satisfaction & Patient Experience?

  When I heard Press Ganey Founder Irwin Press speak many years ago, he offered the perspective of an anthropologist, looking at healthcare as a culture and the factors that inform

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  Where Does Patient Privacy Sit in the Patient Experience?

  The HCAHPS survey is silent on patient privacy. In fact, so are patient satisfaction surveys. Silent. This could be because we have handed the responsibility over to HIPAA, the Health

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  What’s the Patient Experience Really About?

  Such a great question. Since it moved to value-based purchasing, the U.S. healthcare industry has been focusing on the patient experience, trying to measure it using 31 questions on the

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