When I heard Press Ganey Founder Irwin Press speak many years ago, he offered the perspective of an anthropologist, looking at healthcare as a culture and the factors that inform
Read more >The HCAHPS survey is silent on patient privacy. In fact, so are patient satisfaction surveys. Silent. This could be because we have handed the responsibility over to HIPAA, the Health
Read more >Such a great question. Since it moved to value-based purchasing, the U.S. healthcare industry has been focusing on the patient experience, trying to measure it using 31 questions on the
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