Monthly Archives: March 2017

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  Use The Power of Human Exceptionalism to Improve The Patient Experience

  If there is a single quality unique to being human, it is self-awareness — that we know we are human as opposed to being anything else. And that we have

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  Encore Post: What’s the Difference Between Sound Control & Noise Control?

  Yes, noise can be loud.  But, loud is not necessarily noisy. The sound of a 100-piece symphony orchestra played at fortissimo can be breathtaking and passionate, and hardly considered noise

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  Why is Patient Safety in Its Own Bucket?

  I have always wondered why patient safety is talked about by itself. As if all other procedures, policies, and practices are not about safety. And why should patient safety be

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  Is “A” Patient Experience “The” Patient Experience?

  When the communities where we work, live, and heal became about large groups of people, we began to talk in terms of collective, shared and agreed upon values, perspectives, and

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