Monthly Archives: June 2016

• 

  Nothing But Words: Does HCAHPS Truly Measure the Patient Experience?

  Contrary to what some might think, the patient experience movement wasn’t inspired by just one event or just one speech. It has a history, a kind of genealogy. From Wikipedia: “The word

  Read more >
• 

  To Follow or Not: The Rules About Patient Safety

  For the very first time ever, I was called for jury duty last week in the 2nd District Court in Washoe County, Nevada. I tried to think of some great

  Read more >
• 

  Waiting, Waiting, and More Waiting: Is This Quality Care?

  The more we wait, the more we hate waiting. And, when we are not feeling well or with a family member in the ED, waiting reaches the highest point of frustration. I have written this

  Read more >