Contrary to what some might think, the patient experience movement wasn’t inspired by just one event or just one speech. It has a history, a kind of genealogy. From Wikipedia: “The word
Read more >For the very first time ever, I was called for jury duty last week in the 2nd District Court in Washoe County, Nevada. I tried to think of some great
Read more >The more we wait, the more we hate waiting. And, when we are not feeling well or with a family member in the ED, waiting reaches the highest point of frustration. I have written this
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