Monthly Archives: May 2016

New Financial Motivation for Investing in the Patient Experience

The push to improve the patient experience was given financial teeth several years ago when HCAHPS scores were linked to reimbursements. The message was: Do poorly and be fined by penalties. Not necessarily

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The Sacred Work of Nurses is Done Everyday, Everywhere

“A nurse is anyone who is entrusted with the health of another.” Florence Nightingale wrote this at a time when the act of nursing was done by domestic labor, religious women,

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