The push to improve the patient experience was given financial teeth several years ago when HCAHPS scores were linked to reimbursements. The message was: Do poorly and be fined by penalties. Not necessarily an ideal way to motivate hospital leaders to do the right thing because it is the right thing to do. But recent data shows that facing penalties may not be the
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“A nurse is anyone who is entrusted with the health of another.” Florence Nightingale wrote this at a time when the act of nursing was done by domestic labor, religious women, or family members. Not yet a profession, nursing was a role, a set of tasks. It was Nightingale’s mission to elevate not only the role of
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