Monthly Archives: April 2016

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  Which Week Isn’t Patient Experience Week?

  This is Patient Experience Week, but which week is not about the patient experience? During which week does a single patient matter less in what we do? Since the early

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  The Age of the Patient Experience: When Do We Get Good At This?

  Coming from the 2016 Beryl Institute Patient Experience Conference last week, like the 1000+ attendees, I’m both inspired and driven to move this whole discussion deeper. Not unlike how Descartes split

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  Want to Improve the Patient Experience? Pay More Attention to the Room

  Lists, surveys, multiple-choice HCAHPS questions, and operational manuals – the healthcare industry is trying to define and control the patient experience generically. Would we try to define any other human

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