This is Patient Experience Week, but which week is not about the patient experience? During which week does a single patient matter less in what we do? Since the early
Read more >Coming from the 2016 Beryl Institute Patient Experience Conference last week, like the 1000+ attendees, I’m both inspired and driven to move this whole discussion deeper. Not unlike how Descartes split
Read more >Lists, surveys, multiple-choice HCAHPS questions, and operational manuals – the healthcare industry is trying to define and control the patient experience generically. Would we try to define any other human
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