Monthly Archives: February 2016

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  The Patient Experience Lives in the Details

  We are buried in the patient experience metrics, advice, processes, workshops, and standards. And, while the HCAHPS survey has reduced the patient experience to its 31 multiple choice questions, much

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  7 Features of A Compassionate Hospital Waiting Room

  Compassion is evidenced in many ways, many of which are not verbal. Being compassionate is about a universal kindness that is real and genuine that shows itself in every aspect of

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  Don’t Confuse Your Google Search With My Medical Degree

  I read this statement on a mug recently and wondered if I was confused or believed what I read. How many Google searches have I done about any particular disease, drug,

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