I am not sure how long it has been since we’ve had a week without a shooting in the headlines. Regardless of the perpertrator or circumstances, murder is our new
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The Harvard Business Review’s article on design thinking informing organizational culture offers an interesting way to rethink the patient experience. The process of identifying the rationale or purpose for designing a new
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Waiting is not good in the American culture. If we were Buddhists, we might look at the wait and experience it as requisite to enlightenment. However, most of us consider
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Florence Nightingale so reminds me of my first harp teacher. She was intolerant of error for any reason whatsoever. In fact, there were no words one could offer that would
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