Monthly Archives: August 2015

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  Prime Time TV Programming for a Hospital Waiting Room?

  I am not sure how long it has been since we’ve had a week without a shooting in the headlines. Regardless of the perpertrator or circumstances, murder is our new

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  Mapping the Emotional Patient Experience

  The Harvard Business Review’s article on design thinking informing organizational culture offers an interesting way to rethink the patient experience. The process of identifying the rationale or purpose for designing a new

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  5 Ways to Improve the Hospital Waiting Room Experience

  Waiting is not good in the American culture. If we were Buddhists, we might look at the wait and experience it as requisite to enlightenment. However, most of us consider

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  Why Florence Nightingale Never had to Address Quality Care

  Florence Nightingale so reminds me of my first harp teacher. She was intolerant of error for any reason whatsoever. In fact, there were no words one could offer that would

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