Monthly Archives: April 2015

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  How Powerful is Music at the Patient Bedside?

  In the early 1970s, I was performing at the Ben Jonson Restaurant in San Francisco. This Lawry’s establishment bragged of its Elizabethan decor directly imported from England representing the life

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  Staff Burnout in Healthcare: Authenticity as the Antidote

  So much discussion and concern about staff burnout in healthcare. So many definitions and descriptions. Actually, an entire symptomology of burnout has been written, rewritten, analyzed, and then written again.

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  Patient Experience: The New Chocolate Chip Cookie of Healthcare

  If I told you that I had invented the chocolate chip cookie, what would you think?  That I had lost it, or was delusional?  Because chocolate chip cookies predate written

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  Compassionate Care: Who Have We Become?

  According to a recent report from the Schwartz Center for Compassionate Healthcare, “Healthcare organizations that show a commitment to compassion enjoy a better bottom line as well as increased patient and caregiver

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