At the Beryl Institute Roundtable in Seattle, WA, this week, kindness dominated discussions about caregiver resilience in pursuit of the optimal patient experience. While the discussion started by looking at
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Patient-centered care is calling for us to our focus skills, intentions, and financial resources on the patient. At the same time, our vision and concern must be broad enough to
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I keep coming back to the patient experience as being elusive, difficult to nail down, and more difficult to actually make happen and control. Added to that is the role
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While Planetree is now broadly known, its earliest roots in the patient experience movement came long before our current era of HCAHPS. Founded in 1978, Planetree introduced the world to
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