Monthly Archives: June 2014

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  All HCAHPS Scores Being Equal: Caregiver as Patient

  “The only difference between the patient and the caregiver is acuity.” So said hospital CEO Pat Linton so many years ago.  And, nothing has changed. Being human puts us at

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  This Week’s Healthcare Topic: What’s New is Old

  Those who know and love me often point to repetition in my blog posts. I’m proud to say that it’s true. Because the healthcare topics I write about are far

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  HCAHPS Survey Questions Not Really About the Patient

  Building on my post from last week, healthcare providers ask patients lots of questions to find out if caregivers did their jobs right. And, from my own experience as a

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  5 Questions to Add to the HCAHPS Survey

  The word “flourish” is relatively new as a humanistic goal for healthcare — for patients, staff, and our communities. And, it is an easy word to say but so difficult

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