Monthly Archives: April 2014

• 

  Can We Start an Epidemic of Kindness in Healthcare?

  Violence, anger, sarcasm, personal attacks, public acts of ridicule, and hate have been portrayed by the news media and entertainment industry in ways that have rendered us insensitive to the

  Read more >
• 

  Healing Into a New Future for the Patient Experience

  Coming from the rich experience at the Beryl Institute Patient Experience Conference this past week, I want to share some of my own takeaways. We heard from so many wonderful

  Read more >
• 

  Aging, the Aged, and the Generic Patient Experience

  Ageism is alive and well in healthcare.  In fact, as a “boomer,” many journalists have made great efforts to tell me how I am going to age, how much money

  Read more >