Monthly Archives: March 2014

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  5 Steps to Optimize the Patient Experience

  It’s time that we move from hypothesizing about the ideal patient experience to actually taking personal responsibility for making it happen. But how do you start?  Here are five simple

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  Composing a Swan Song: On Hospice and Palliative Care

  Each of us probably wants a “swan song.” The term comes from the Ancient Greek phrase referring to myth about the life-long silence of the swan being broken with beautiful

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  The Patient Experience: What Matters?

  In all of the writings about the patient experience, few ask the foundational question, “What matters?” While ambiguous and global, this question is primary to any experience as it defines

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