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800 348 0799HCAHPS Data That Really Matters
October 29, 2013 — Is it possible to base every action, decision, and word on HCAHPS scores? Micah Solomon, a Forbes contributor, shares what may be going wrong with the standard equation used by most hospitals to improve their HCAHPS scores.
He claims those that make customer service and the patient experience their primary focus tend to score the highest in the areas of HCAHPS that really matter.
