Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.

LATEST POST

Patient Safety: Now and Always

March 5, 2021

To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a hospital, is unimaginable. Patients and families assume that the hospital is a haven of care and consideration, a place where those who care for them

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  • Compassionate Leadership: The Time is Now, and the Need is Urgent

    February 4, 2021

    We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and their ability to care for us to be flawless. Without us having to tell them anything. On top of that, we want them to be

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  • COVID Healthcare Worker Resources

    COVID-19 Resources for Frontline Workers

    December 18, 2020

    As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation are providing free and discounted products, services, and resources to help and support the healthcare heroes fighting coronavirus on the front lines.  We thought it

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  • Healing from Trauma: 9/11 and COVID-19

    September 11, 2020

    It was 7 am when my father called me from Detroit. He said turn on the TV. What we saw was frightening. We did not know what we were seeing. A fire? Then the second plane hit. Slowly we came to see this was an attack. When the towers collapsed, it was a terrifying view.

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  • senior in long term care facility

    A Pandemic of Loneliness: Long-Term Care During COVID-19

    May 20, 2020

    To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders each day. With this acknowledgment that LTC is now a high-risk environment, the intensity of exposure is highest for staff. With this comes deep respect

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  • Susan Mazer COVID changing blog quote

    COVID-19: Everything is Changing

    April 10, 2020

    The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive change. Pandemics & Social Change And, so it is also true, that Pandemics cause social change. This has been made obvious by many studies over

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  • coronavirus breaking news

    COVID-19: When Fear Is a Risk Factor and the News, a Pathogen

    March 12, 2020

    Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds, and a recurrence of measles, whooping-cough, and tuberculosis. Now, we have COVID-19, a virus that remains unknown while it spreads throughout communities. What is new

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  • Maya Angelou When Great Trees Fall

    The Importance of The Patient Experience in Times of Trauma

    August 16, 2019

    The patient experience is the richest of models of care. Having moved through the days of managed care, patient-centered care, and family-centered care, focusing on the patient experience as it is lived merges all of our various configurations. Patient as Center Patients are never critically ill and alone. They are the center of a complex

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  • Susan Mazer blog quote baseball

    In Healthcare, the Game Never Ends

    July 1, 2019

    What do hospitals and baseball have in common? More than you might think. I grew up in Detroit, Michigan with the Detroit Tigers, our amazing baseball team. The mechanics and infrastructure of baseball were easily understandable to me. The roles of each player are clear. The pitcher’s role is to strike out the batter. The

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  • The Experience Ecosystem and The Patient Experience

    April 19, 2019

    The patient experience (PX) has grown past its childhood into a movement that is necessary to transform into its next iteration. The Beryl Institute’s 2019 Patient Experience Conference provided an opportunity for over 1,200 attendees to explore the Experience Ecosystem. This ecosystem is a framework that outlines each “lens” that informs the patient experience. However,

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  • C.A.R.E. VRx blog quote

    Virtual reality for Non-Pharmaceutical Pain Management

    March 22, 2019

    At a recent workshop, I presented on pain and the patient experience an exasperated participant asked, “What can I do for my patient who is screaming for more pain medication when they have just had it?!” This question and event occurs every minute of every nurse’s day. What should we do when drug options have

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