Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I’m Susan E. Mazer — a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won’t miss any great content.


Joy and Grief: The Paradox of the Holidays

December 7, 2021

This holiday season, I am reminded that we are still in the COVID-19 pandemic and celebrating the holidays, once again, with this virus. However, this year has shown itself to have been one of the richest years in moving us towards brighter days. One year ago, there were no vaccines. As I write this, we have three vaccines to protect children and adults. The strength that our healthcare community has generated is momentous and inspiring. Many healthcare workers have felt a renewed

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  • tired exhausted nurse or doctor having a coffee break outside

    Nurse Burnout and the Patient Experience: The COVID Crush

    October 1, 2021

    Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it means that whoever is standing next to the hospital bed could easily be in the bed in short order. Covid-19 and its variants remind us

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  • Healing from Trauma: 9/11 and COVID-19, Fires, and Hurricanes

    September 11, 2021

        This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so much more has happened that calls upon us all to renew our healing energy, drive, compassion, empathy, and gratitude. It was 7 am when my

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  • Susan Mazer quote on Science and Belief

    When What We Believe, Know, and Practice is Not Enough

    June 25, 2021

    Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to be vilified. Now in the 21st Century, we too have our old ideas and beliefs to which we are attached and we too can be

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  • 6 Nursing Pioneers & Visionaries You Need to Know

    May 7, 2021

    In her influential work, “Notes on Nursing: What It Is and What It Is Not,” Florence Nightingale clearly states that her intention is neither to teach nor dictate strict rules about nursing since she believed that “the very elements of nursing are all but unknown.” Rather her purpose was to “give hints for thought to

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  • UMC and HHS staff

    Why the Patient Experience Matters:
    My Story with UMC

    April 26, 2021

    Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care. I’m going to share their story with you, but first I’d like to share my own experience as a patient. If you’ve ever gone through

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  • lived-experience quote susan mazer

    The Patient Experience: How to Set the Stage for Recovery

    April 16, 2021

    Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal with this article is to clarify why this is challenging and share some information that could help. What is an “Experience”? To better understand what

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  • sunset quote on patient safety

    Patient Safety: Now and Always

    March 5, 2021

    To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a hospital, is unimaginable. Patients and families assume that the hospital is a haven of care and consideration, a place where those who care for them

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  • Compassionate Leadership: The Time is Now, and the Need is Urgent

    February 4, 2021

    We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and their ability to care for us to be flawless. Without us having to tell them anything. On top of that, we want them to be

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  • COVID Healthcare Worker Resources

    COVID-19 Resources for Frontline Workers

    December 18, 2020

    As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation are providing free and discounted products, services, and resources to help and support the healthcare heroes fighting coronavirus on the front lines.  We thought it

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  • senior in long term care facility

    A Pandemic of Loneliness: Long-Term Care During COVID-19

    May 20, 2020

    To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders each day. With this acknowledgment that LTC is now a high-risk environment, the intensity of exposure is highest for staff. With this comes deep respect

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