Complimentary Copy: “Improving the Patient Experience, One Person at a Time”

eBook by Susan E. Mazer, Ph.D., President and CEO, Healing HealthCare Systems.Mazer Improving the Patient Experience

In a compilation of selected posts from her blog, Dr. Mazer offers insights and observations to improve the patient experience, including: the effect of environmental factors, such as noise, on patients; the importance of providing compassionate care; and what HCAHPS scores really mean.

What others are saying about the book:

Through this classic collection, Dr. Mazer reveals how the institutional norms and lack of human concerns, lack of awareness, lack of critique on mainstream practices, results in uncaring, even toxic experiences for staff, patients, families and organizations. — Jean Watson, Ph.D., RN, AHN, FAAN, Watson Caring Science Institute

This collection of research, thoughts and experiences of Susan Mazer reminds us of what has been forgotten in healthcare…When did we stop spending time with patients? Sitting at there bedside? Holding their hand? Spending time with their family? Susan sets forth some thought provoking examples with insight from a patient’s point of view as well as simple talking points and resolutions. Great read!
– Linn Storey, Ph.D., RN, formerly with Columbus Technical College


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