Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Sweden Hits the Abyss of Private Healthcare & the Customer Model

    July 5, 2013

    Our final week prior to returning to the U.S. was spent in Stockholm, Sweden. My husband and business partner Dallas Smith, who speaks fluent Swedish and has spent many years traveling and performing in Sweden, often comments on its richness in social services, including a healthcare system that tends to the Swedish population from birth

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  • Caught Between the Healthcare Have & Have-Nots

    May 31, 2013

    My husband Dallas and I are in Israel this week, on our way to Jordan and Qatar. A conversation came up around the differences between the U.S. healthcare system and the Israeli healthcare system. Currently in the U.S., you need insurance to make a doctor’s appointment. In Israel, you need only to call to make

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  • Change, More Change, a Future, and Observations from Dallas

    September 22, 2010

    That change is in the air is hardly surprising. The whole country is in disarray with uncertainty being the state of the world and change seeming to be both imminent and equally risky. Healthcare reform mandates begins today with annual caps on benefits being erased, with kids being able to stay on their parents insurance

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