Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Woman selling vegetables on street in India

    Health and Healthcare in India

    February 16, 2018

    My recent trip to India was not my first one. In 2002, I went to Delhi and was driven to Agra to see the Taj Mahal.  Every other trip has been to Mumbai. My husband Dallas Smith has been to India so many times that he can no longer remember how many. Despite this, we

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  • Homeless man in DC

    A New Look at Whole Person Care

    January 5, 2018

    This past year, healthcare has taken both steps forward and steps back. In many ways, healthcare leaders remain stuck and unable to agree on what the major issues are: disease or cost? Staffing or safety? Population health or reimbursement? Improving Health With Whole Person Care In a recent post on Managed HealthCare Executive, healthcare CEO Leanne Berge calls

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  • female doctor taking notes

    Population Health is About More Than Just Treating the Body

    December 8, 2017

    While healthcare is increasing its dependence on data, exactly which data matters to the quality of care remains in limbo. Population health is about data and people.  It is about the “collective” and the “individual.”  And, in both cases, the question is about which data helps the patient that is in your clinic, emergency room,

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  • Football, Food, and Family: Thanksgiving in America

    November 24, 2017

    There is an ideal picture of the American Thanksgiving that portrays lots of food on a large table surrounded by multiple generations of family members. Then, in more recent decades, before and after dinner: football. In my family’s house, our father had a rare day off and Thanksgiving was one of them.  He was glued

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  • stroke word cloud

    Hurricane Harvey: Did Houston Have a Massive Stroke?

    September 8, 2017

    Looking at the word cloud, STROKE, the words that stand out include danger, disability, prevention, signs, early warning. This pretty much covers a current discussion and practice to prevent strokes, diagnose and treat as soon as possible, and minimize long-term damage. Strokes can be catastrophic. They can cause a loss of personhood, with the damage

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  • sapling growing out of dirt

    Houston: As the Flood Waters Came, So Did Courage and Compassion

    September 1, 2017

    Hope bursts through our tears from which life begins again, like the sprout from the stone. Watching the flooding in Houston is painful. Not as painful as being in the flood, but painful that we cannot know what suffering, fear, and tragedies are occurring right now. And painful because we feel we can do nothing

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  • Nature Videos on Election Day – What An Idea!

    November 11, 2016

    Choosing to ease the stress of Election Day earlier this week, the Weather Channel broadcast 9 hours of stunning sunset and ocean video. To soothe us. What an idea! For me, however, the drama that went on during coverage of the election this year was not unlike watching the recent Cubs vs. Reds World Series

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  • Mobile Medical and Health Apps: A Step Into Self-Care

    December 11, 2015

    Do you use mobile medical and health apps to monitor your health? Are your physicians using them with patients? Modern Healthcare reported last month on the varying increase in use of mobile medical and health apps by patients and providers. According to a recent survey, far more utilization is predicted in the next five years than today.

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  • The Day After Thanksgiving

    November 27, 2015

    While gratitude on Thanksgiving Day is not only tradition, but a marketable concept, the day after Thanksgiving has become the start of the holiday shopping stampede, basically the biggest shopping day of the year. It’s the day that gratitude goes the way of Walmart. At the same time, however, in each hospital, the day after Thanksgiving

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  • What Happens When Rural Hospitals Close?

    October 9, 2015

    Having just attended the National Rural Hospital Association’s Critical Access Hospital conference in Kansas City, I’m still moved by what I didn’t know, the challenges to the healthcare organizations that care for our rural communities, and the ongoing risks posed by the closing of rural hospitals. Nye Regional Medical Center served Tonopah and Nye County in Nevada. A

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