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Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Healing from Trauma: 9/11 and COVID-19, Fires, and Hurricanes

    September 11, 2021

        This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so much more has happened that calls upon us all to renew our healing energy, drive, compassion, empathy, and gratitude. It was 7 am when my

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  • Susan Mazer quote on Science and Belief

    When What We Believe, Know, and Practice is Not Enough

    June 25, 2021

    Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to be vilified. Now in the 21st Century, we too have our old ideas and beliefs to which we are attached and we too can be

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  • UMC and HHS staff

    Why the Patient Experience Matters:
    My Story with UMC

    April 26, 2021

    Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care. I’m going to share their story with you, but first I’d like to share my own experience as a patient. If you’ve ever gone through

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  • Compassionate Leadership: The Time is Now, and the Need is Urgent

    February 4, 2021

    We make many demands of our nurses. We expect their clinical knowledge and practice to be informed by the best research, their response to our needs to be immediate, and their ability to care for us to be flawless. Without us having to tell them anything. On top of that, we want them to be

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  • Susan Mazer COVID changing blog quote

    COVID-19: Everything is Changing

    April 10, 2020

    The Patient Experience has changed healthcare. The fact that we are now prioritizing the humanity of our patients and allowing it to inform our healthcare practices is an irreversible positive change. Pandemics & Social Change And, so it is also true, that Pandemics cause social change. This has been made obvious by many studies over

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  • coronavirus breaking news

    COVID-19: When Fear Is a Risk Factor and the News, a Pathogen

    March 12, 2020

    Global, natural, and man-made disasters have become a painfully common occurrence. In the last two years, the world has faced hurricanes and earthquakes, mass shootings, terrorists driving trucks into crowds, and a recurrence of measles, whooping-cough, and tuberculosis. Now, we have COVID-19, a virus that remains unknown while it spreads throughout communities. What is new

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  • Susan Mazer blog quote Leland Kaiser

    Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

    January 18, 2019

    If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us know that no matter what is going on around us, we can put on the blinders of “purpose and mission” and move forward. I was

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  • Susan Mazer blog quote Mayo Clinic

    Mayo Clinic: From Their Past We Can Find a Better Future

    January 11, 2019

    This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I have come to visit her many times. A month ago, she took a fall and broke multiple bones in her shoulder. It was decided to

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  • twitter-thankgiving-18

    Thanksgiving is About Loving Kindness

    November 21, 2018

    Thanksgiving is about giving and gratitude, emphasis on the giving. And, this past year has brought about great changes in the world and right here at The C.A.R.E. Channel. Some of our longtime staff have moved on and others, new to us, bring new ideas and wonder to The C.A.R.E. Channel. My personal experience is

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  • twitter-palliative-care-blog

    Palliative Care and Hospice: Walking With Us To the End of the Path

    November 16, 2018

    Years pass without much notice, especially as an adult child realizing how our parents age. For us, they seem to stay the same for years and years… then, as if overnight, they are old. They are more frail, slower in responding to us, unable to fully understand all that is going on around them, and,

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