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Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • tired exhausted nurse or doctor having a coffee break outside

    Nurse Burnout and the Patient Experience: The COVID Crush

    October 1, 2021

    Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it means that whoever is standing next to the hospital bed could easily be in the bed in short order. Covid-19 and its variants remind us

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  • Healing from Trauma: 9/11 and COVID-19, Fires, and Hurricanes

    September 11, 2021

        This was first published on September 11, 2020. When I reread it, I felt that it was time again, with updates to reflect what is current. However, so much more has happened that calls upon us all to renew our healing energy, drive, compassion, empathy, and gratitude. It was 7 am when my

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  • Susan Mazer quote on Science and Belief

    When What We Believe, Know, and Practice is Not Enough

    June 25, 2021

    Throughout the history of science, long-held beliefs have been disproven by new empirical evidence. It was not uncommon for the new evidence to be fully rejected and the messenger to be vilified. Now in the 21st Century, we too have our old ideas and beliefs to which we are attached and we too can be

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  • sunset quote on patient safety

    Patient Safety: Now and Always

    March 5, 2021

    To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a hospital, is unimaginable. Patients and families assume that the hospital is a haven of care and consideration, a place where those who care for them

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  • COVID Healthcare Worker Resources

    COVID-19 Resources for Frontline Workers

    December 18, 2020

    As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation are providing free and discounted products, services, and resources to help and support the healthcare heroes fighting coronavirus on the front lines.  We thought it

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  • senior in long term care facility

    A Pandemic of Loneliness: Long-Term Care During COVID-19

    May 20, 2020

    To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders each day. With this acknowledgment that LTC is now a high-risk environment, the intensity of exposure is highest for staff. With this comes deep respect

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