Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • sunset quote on patient safety

    Patient Safety: Now and Always

    March 5, 2021

    To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a hospital, is unimaginable. Patients and families assume that the hospital is a haven of care and consideration, a place where those who care for them

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  • COVID Healthcare Worker Resources

    COVID-19 Resources for Frontline Workers

    December 18, 2020

    As COVID-19 cases continue to rise across the United States, your continued resilience, bravery, and hard work to keep our communities safe has not gone unnoticed. Companies throughout the nation are providing free and discounted products, services, and resources to help and support the healthcare heroes fighting coronavirus on the front lines.  We thought it

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  • Healing from Trauma: 9/11 and COVID-19

    September 11, 2020

    It was 7 am when my father called me from Detroit. He said turn on the TV. What we saw was frightening. We did not know what we were seeing. A fire? Then the second plane hit. Slowly we came to see this was an attack. When the towers collapsed, it was a terrifying view.

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  • senior in long term care facility

    A Pandemic of Loneliness: Long-Term Care During COVID-19

    May 20, 2020

    To talk about long-term care (LTC) facilities during this pandemic calls for an acknowledgment of the many nurses, aides, administrators, housekeepers, and others that care for our most fragile elders each day. With this acknowledgment that LTC is now a high-risk environment, the intensity of exposure is highest for staff. With this comes deep respect

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