Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • tired exhausted nurse or doctor having a coffee break outside

    Nurse Burnout and the Patient Experience: The COVID Crush

    October 1, 2021

    Pat Linton, the founding CEO of North Hawaii Community Hospital, categorically stated that “The only difference between the patient and the caregiver is acuity.” What does that mean? Well, it means that whoever is standing next to the hospital bed could easily be in the bed in short order. Covid-19 and its variants remind us

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  • lived-experience quote susan mazer

    The Patient Experience: How to Set the Stage for Recovery

    April 16, 2021

    Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal with this article is to clarify why this is challenging and share some information that could help. What is an “Experience”? To better understand what

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  • sunset quote on patient safety

    Patient Safety: Now and Always

    March 5, 2021

    To a patient, safety is an assumption. The idea that they are unsafe when they are sick enough to even go to an emergency room or be admitted to a hospital, is unimaginable. Patients and families assume that the hospital is a haven of care and consideration, a place where those who care for them

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  • Susan Mazer blog quote Leland Kaiser

    Honoring Dr. Leland R. Kaiser’s Legacy of Healing Health Care

    January 18, 2019

    If we are fortunate in our pursuit of meaningful work, we will find a mentor, a leader who will help us find our way. A guide who will let us know that no matter what is going on around us, we can put on the blinders of “purpose and mission” and move forward. I was

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  • Susan Mazer blog quote Mayo Clinic

    Mayo Clinic: From Their Past We Can Find a Better Future

    January 11, 2019

    This past November I visited a dear friend at the Charter House, an adult living community connected to Mayo Clinic. She has been living there for 15 years. And, I have come to visit her many times. A month ago, she took a fall and broke multiple bones in her shoulder. It was decided to

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  • 25 Years of C.A.R.E.: How It All Started

    June 16, 2017

    Twenty-five years ago in June 1992, my husband Dallas Smith and I launched what was to become The C.A.R.E. Channel. We met through Rising Sun Records in 1984. However, I’d already been involved in working with nurses through the Center for Health Awareness in San Jose, CA. It was beginning this work that drew my

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  • Why The C.A.R.E. Channel is Still a Work of Mission, Caring, Artistic Excellence

    January 10, 2014

    I am thrilled to share with you that our production team has completed the update to The C.A.R.E. Channel, which will go to our client hospitals soon. The C.A.R.E. Channel, from conception, is a living, breathing service to patients confined to a hospital, skilled-nursing, or long-term care facility. The programming is based on research from

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  • Ready or Not, Here Comes the Future of Healthcare

    November 1, 2013

    The future shows up, ready or not. Old systems fade in the sunlight of time and new systems take over, ready or not. Transform 2013, the 4th annual symposium sponsored by the Mayo Clinic’s Center for Innovation in September, looked at the future of healthcare only slightly visible in the amazing work and dreamers of the now.

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  • The Love Hate Relationship with Patient Television

    August 16, 2013

    Years ago when we were doing educational workshops and performing concerts at hospitals, one of our clients was a non-profit psychiatric facility that had both inpatient and outpatient services. They asked for music for their waiting room because admitting was practically in the same area instead of patient television. Confidentiality was the motivation. Generic commercial

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  • Two Decades of C.A.R.E.

    August 5, 2012

    The C.A.R.E. Channel is 20 years old. And that means that all of us – the world, this country, and our healthcare system – are also two decades older. During that time, The C.A.R.E. Channel has undergone major developmental changes: first, it did not have a name until it was 5 years old – when

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