Monthly Archives: April 2021

  • UMC and HHS staff

    Why the Patient Experience Matters:
    My Story with UMC

    Guest blog written by Adam Carpenter Something BIG is happening at the University Medical Center of Southern Nevada (UMC)! They decided to change their philosophy and practice surrounding patient-centered care. I’m going to share their story with you, but first I’d like to share my own experience as a patient. If you’ve ever gone through

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  • lived-experience quote susan mazer

    The Patient Experience: How to Set the Stage for Recovery

    Let’s talk about the patient experience! The movement is over a decade old, has been described from various perspectives, yet remains a challenge to actually define and operationalize. My goal with this article is to clarify why this is challenging and share some information that could help. What is an “Experience”? To better understand what

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