Monthly Archives: October 2017

  • provider smiling at patient
  • Doctor with Patients

    Can We Meaningfully Dissect the Patient Experience?

    When value-based purchasing began, the patient experience was measured by the 31-question HCAHPS survey that sought to better understand what happened to patients from their point of view. But since none of the questions are actionable or easily generalized, is the HCAHPS survey really all that valuable? What else do we need to know to

    Read more >
  • health written in sand on beach

    Is Integrative Medicine in Better Alignment With the New Patient Experience Model?

    Last month, billionaires Henry and Susan Samueli donated $200 million to the University of California Irvine to build a College of Health Sciences that will incorporate integrative health research, teaching, and patient care across its schools and programs. The pushback has been rather dramatic. Medical school faculty at U.C. Irvine immediately criticized this facility. Others

    Read more >
  • Newborn hand around Mom's finger

    The Invaluable Nature of Patient Stories

    I have written about patient stories before. I have even told my own patient story. And last week, I heard another memorable patient story. Kristen Terlizzi, the keynote speaker at the Beryl Institute Regional Roundtable in Palo Alto, Calif., provided carefully thought out detail about her a high-risk pregnancy and subsequent rare condition called placenta accreta.

    Read more >