Monthly Archives: April 2015

  • How Powerful is Music at the Patient Bedside?

    In the early 1970s, I was performing at the Ben Jonson Restaurant in San Francisco. This Lawry’s establishment bragged of its Elizabethan decor directly imported from England representing the life and times of the 16th century playwright, Ben Jonson. It had carved fireplaces, ornate ceilings, crystal chandeliers, velvet drapes, and period furniture. For 10 years, I

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  • Staff Burnout in Healthcare: Authenticity as the Antidote

    So much discussion and concern about staff burnout in healthcare. So many definitions and descriptions. Actually, an entire symptomology of burnout has been written, rewritten, analyzed, and then written again. And, yet, for someone who is actually burned out, reading all of the details does nothing but justify the burnout. For nurses, especially, burnout is

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  • Patient Experience: The New Chocolate Chip Cookie of Healthcare

    If I told you that I had invented the chocolate chip cookie, what would you think?  That I had lost it, or was delusional?  Because chocolate chip cookies predate written history, right?  How can you invent something that already exists? Well, the patient experience movement is the “new” chocolate chip cookie of healthcare. In truth,

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  • Compassionate Care: Who Have We Become?

    According to a recent report from the Schwartz Center for Compassionate Healthcare, “Healthcare organizations that show a commitment to compassion enjoy a better bottom line as well as increased patient and caregiver satisfaction.” Is it really as simple as if we do THIS, we get THAT? The incentivizing of empathy and compassion is yet another stunning example

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