Monthly Archives: December 2014

  • Reader’s Choice: Top 10 Blog Posts in 2014

    This past year, I wrote 43 blog posts about a variety of topics related to healthcare.  Topics that resonated the most with readers were posts on patient experience, hospital noise, HCAHPS, and patient safety. This isn’t surprising, since these are the top-of-mind issues for most of us in healthcare. So, in case you missed them, here

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  • Patient Experience Knows No Holidays

    Holidays are “the best of times and the worst of times.” The intensity of Thanksgiving, Christmas, and New Year’s brings much joy to many and as much melancholy and sadness to others. For patients in the hospital and their families, it is a mixed blessing to see holiday paraphernalia everywhere around them in the hospital

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