Monthly Archives: March 2013

  • One More Time: Patient Care is Patient Safety

    Returning from the American Organization of Nurse Executives (AONE) annual meeting in Denver last week was like coming out of the womb of caring that nurses bring to the urgency of caring for the ill. Thousands of nurse administrators from around the world came to this event to learn from each other and be inspired.

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  • Today’s Noise is Tomorrow’s HCAHPS Score

    I am writing about noise. Again. It is still here. It seems to survive earthquakes, hurricanes, elections, the flu season, and taxes. What is so fascinating about the topic is that “noise” does not exist in physical world. Sound exists — it can be measured, qualitatively and quantitatively. Noise only exists in the ear and

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  • Patient Safety is Inseparable from Patient Engagement

    I am a Florence Nightingale groupie. When I first read her short, direct, and pithy book, “Notes on Nursing,” Nightingale became my mentor in understanding the inherent role of the environment in caring for the ill. I can be pithy, short, direct, urgent — and a bit sarcastic in expressing my passion. So, I fully

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