Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Why is Patient Safety Ever in Question?

    September 19, 2014

    Patient safety seems obvious. Why can’t it be an assumption rather than an assignment or a project, or motivated only  by a regulation? Why do we have to push so hard to get people to do the safe thing? There are no answers that would satisfy the ethical obligation first stated by Florence Nightingale in

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  • When Patient Safety is Everyone’s Safety

    February 28, 2014

    While I have written about patient safety many times, I don’t feel that I have nailed the case for “safety collectivism” — the idea that keeping everyone safe starts by taking care of one. Current safety regulations almost make safety about the regulation itself rather than about doing what is ethically obligated because we are 

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  • “Do No Harm” is Not Enough Anymore for Patient Safety

    February 7, 2014

    Florence Nightingale was not only the Mother of Modern Nursing; she also was the Mother of Healthcare Design and Patient Safety. She demanded ongoing documentation of patient progress and invented the nurse call system. She actually saw all of this as nursing — taking responsibility for the sick and preventing unnecessary suffering and death. Nightingale’s

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  • Patient safety

    Patient Safety: It’s About the Culture!

    November 15, 2013

    This week, I spoke at the Hospital Council of Northern and Central California’s Patient Safety Exchange, an annual event that brings together nurses and administrators, physicians and risk officers, and others who are directly involved with patient safety. These are people who are both responsible and accountable for keeping patients safe. My presentation, based on

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  • One More Time: Patient Care is Patient Safety

    March 29, 2013

    Returning from the American Organization of Nurse Executives (AONE) annual meeting in Denver last week was like coming out of the womb of caring that nurses bring to the urgency of caring for the ill. Thousands of nurse administrators from around the world came to this event to learn from each other and be inspired.

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  • Patient Safety is Inseparable from Patient Engagement

    March 8, 2013

    I am a Florence Nightingale groupie. When I first read her short, direct, and pithy book, “Notes on Nursing,” Nightingale became my mentor in understanding the inherent role of the environment in caring for the ill. I can be pithy, short, direct, urgent — and a bit sarcastic in expressing my passion. So, I fully

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  • Patient Safety & Quality: "Wellness is Not Enough!"

    February 1, 2013

    Just fresh from attending and speaking at the Hospital Association of Southern California’s Patient Safety Colloquium in Garden Grove, CA, I continue to hear the words of keynote speaker, Charles Denham, M.D.,  Founder and Chairman Texas Medical Institute of Technology (TMIT) in my head. Dr. Denham said several times that “wellness is not enough…not it!”  

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