Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Where Does Patient Privacy Sit in the Patient Experience?

    July 20, 2017

    The HCAHPS survey is silent on patient privacy. In fact, so are patient satisfaction surveys. Silent. This could be because we have handed the responsibility over to HIPAA, the Health Insurance Portability and Accountability Act of 1996, which only protects data privacy and medical records. However, HIPAA is a very distant concern to patients. Patients

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  • Happy 20th Birthday, HIPAA!

    August 19, 2016

    Birthdays are always fun. Well, sometimes. The Health Insurance Portability and Accountability Act (HIPAA) is 20 years old this year. It was born out of wedlock, the result of a union between an industry that cannot be trusted and patients who must be protected. No, there was no marriage because the economies could not be

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  • HIPAA and the Dark Side of Patient Privacy

    July 31, 2015

    Patient Privacy, while both righteous and regulated, is not all wonderful in all of its forms. Indeed, there is another side to patient privacy when HIPAA becomes a barrier to the social support critical for patients and families. Historically, privacy did not exist in our society. For the sake of survival, village leaders assumed knowledge of every member of

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