Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • HCAHPS and Jeopardy

    HCAHPS Version of Jeopardy: Coming Soon to a Hospital Near You

    August 23, 2013

    Welcome to the game of “Jeopardy 2,” the HCAHPS version of the most popular quiz game on television! Today, we are going to provide some online clues and you have to guess the appropriate HCAHPS question to match the clue.

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  • HCAHPS Scores and Curry

    August 16, 2013

    In Indian cooking, curry is a generic word for “stew” — many spices put together in mysterious ways that result in a taste that is a combination of sweet and hot. The relationship I see between HCAHPS scores and curry is that the questions are the spices and the outcomes are as mysterious as the final taste of a fine curry.

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  • Today’s Noise is Tomorrow’s HCAHPS Score

    March 15, 2013

    I am writing about noise. Again. It is still here. It seems to survive earthquakes, hurricanes, elections, the flu season, and taxes. What is so fascinating about the topic is that “noise” does not exist in physical world. Sound exists — it can be measured, qualitatively and quantitatively. Noise only exists in the ear and

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  • Studying for HCAHPS? What Florence Nightingale Would Have Said

    March 5, 2012

    Years ago, when I was in high school, studying for the test was far more common than teaching to the test. In fact, part of the challenge of preparing for a test was deciding which facts or problems were going to be included in the exam. I would review my notes from class, books, and

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