Susan E. Mazer, Ph.D. Blog

Thoughts and ideas on healthcare

Hi, and welcome to my blog! I'm Susan E. Mazer -- a knowledge expert and thought leader on how the environment of care impacts the patient experience. Topics I write about include safety, satisfaction, hospital noise, nursing, care at the bedside, and much more. Subscribe below to get email notices so you won't miss any great content.

  • Composing a Swan Song: On Hospice and Palliative Care

    March 14, 2014

    Each of us probably wants a “swan song.” The term comes from the Ancient Greek phrase referring to myth about the life-long silence of the swan being broken with beautiful song right before death. I am a harpist, playing an instrument that is most associated with heaven, the sacred, death, and dying. My work at

    Read more >
  • The Time is Now for End of Life Conversations

    September 27, 2013

    In the busy-ness of this technological age, it is so easy to lose track of real value of in-person sharing. I know that for me, email is now part of my DNA, part of how I breathe, and part of how relationships form, live, and, in most cases, thrive.

    Read more >