We consider the telephone hold system to be an environment that can benefit from the same kind of consideration as the other areas of the healthcare setting. Often experienced as a remote waiting area, the caller — who is usually a patient or family member — can feel increased anxiety and isolation, regardless of the actual waiting time.
C.A.R.E. on Hold — licensing of the music from The C.A.R.E. Channel or C.A.R.E. with Music is available for your telephone hold system to bring the healing environment to all those who contact your organization.