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Susan Mazer's Blog


Welcome to my web-log. This purpose of this blog is to stimulate intelligent discourse on issues facing today's patient experience and the overall healing environment. I hope you will find this blog useful. You may bookmark this blog by clicking here (Internet Explorer only).


Sustainability: how we use the word

October 3rd, 2007

Without a doubt, this word has come to mean something far from its roots. To make this easy, here it is right from www.dictionary.com:

sus·tain /səˈsteɪn/ Pronunciation Key - Show Spelled Pronunciation[suh-steyn] Pronunciation Key - Show IPA Pronunciation
–verb (used with object)
1. to support, hold, or bear up from below; bear the weight of, as a structure.
2. to bear (a burden, charge, etc.).
3. to undergo, experience, or suffer (injury, loss, etc.); endure without giving way or yielding.
4. to keep (a person, the mind, the spirits, etc.) from giving way, as under trial or affliction.
5. to keep up or keep going, as an action or process: to sustain a conversation.
6. to supply with food, drink, and other necessities of life.
7. to provide for (an institution or the like) by furnishing means or funds.
8. to support (a cause or the like) by aid or approval.
9. to uphold as valid, just, or correct, as a claim or the person making it: The judge sustained the lawyer’s objection.
10. to confirm or corroborate, as a statement: Further investigation sustained my suspicions.

What adds to my particular dilemma is that I have come to use the word regarding healing environments: to create and sustain a therapeutic space. Meaning, 30 minutes or one hour, or one day is not enough. This is about continuous…sustainability. However, the word is confusing. Well, maybe not.

Dallas and I recently attended a Sustainability Intensive sponsored by the Fielding Graduate University at the O.U.R. Ecovillage in British Columbia (www.ourecovillage.org). The whole weekend we talked about it, ate it, breathed it, soaked in the rain within in, and talked some more. Knowing that we were not going to suddenly pack up our high-tech, computerized home, rid ourselves of the many electronic technological advances that have allowed us to record our music where we sit, put away our HD television that brings us Sunrise Earth every day…it just was not going to happen. However, something else did happen.

I had not linked it all before. Consumerism = environmental decay because we take one substance born of the earth and transfom it (production defined by Marx)…and have done so in a way that throws it back to the earth, but hardly dust to dust. It is more like tree to paper cups. Or, oil to plastic blister packages. Or, …well, you name it.

So, what kind of definition could I use about sustainability when it comes to compassion, caring, skill, generosity, forgiveness? Is it possible to take it and not give it back? Could we run out of any of them? Well, we have transformed some into economic windfalls. Hmm. Compassion, according to latest television commercials, is offered through your local HMO. Caring is one every mission statement. Skill..a promise to deliver. Generosity…has not yet been found in an ad lately. And, forgiveness…well, short shelf life it seems.

However, all sarcasm aside, having lived for three days among people who are really putting their word into action, I believe and keep saying that the healing environment is, by definition, sustainable, if we sustain it. That, human interactions are consummated heart to heart in ways that are non-disposable.

I am no longer buying paper plates; I am using real cups at Starbucks; I am using my handtowels more than my paper towels; I have already switched our marketing to more online exchange than paper stuff through the mail. Most important, however, I am reassure that global warming and heart warming are related.

How is it for you?

2 Responses

  1. Sara Marberry Says:

    If we all “vote with our feet” on this, we can make a difference! Require that anybody you do business with also practice environmental responsibility. The Global Health and Safety Initiative launched a few weeks by Kaiser Permanente, The Center for Health Design, Healthcare Without Harm, and a bunch of other hospital systems ago aims to get hospitals to go green by exercising their purchasing power and implementing environmentally-friendly building design and operational practices.

  2. Steven Beach Says:

    If we are not focusing our energies on sustaining the environment, natural resources, relationships,(fill in the blank), in essence, we are quitting on them. Marketing gurus have done a masterful job in dumbing down and anesthetizing the American public into buying and believing whatever the flavor of the month is. Comittment, which has been turned into a dirty little four letter word, has been derailed by the runaway instant gratification and sense of entitlement express. I realize I am preaching to the choir, but we are all capable of reusing and refusing to be forced fed into a frenzied state of consumerism which has become the central fabric of America. May we all strive to conserve and preserve the gifts that have been bestowed upon us for the health, enjoyment and enrichment of future generations.



The loss of a voice: Are we each a Pavorotti?

September 7th, 2007

As a musician, the loss of Luciano Pavorotti is profound…and, in truth, was experienced the day that he stopped singing. That he suffered through pancreatic cancer also saddens me. We are each so very human. Here he was, larger than life, his voice reaching the hearts of those who may never have liked the music…but, ultimately, it was the voice of gold. Then, here now, we find that he was most human, his voice residing in a vulnerable body whose life-time warranty had come due.

I wonder about that vulnerablity and how many losses we experience, where the voices are silenced and the legacy left is in our memory, only living in our action and thought. My Dad had a booming voice and laugh. He was silenced long before we lost him, suffering the toll of age and poor health, worsened by his awareness of the one-way street of life. My mother, Beatrice Mazer, who died in 1983, was slienced so young…and before I could have recorded her. She died so fast, she did not know she died. That still comforts me for some reason.

I was also saddened when Peter Jennings died. He was part of my life for years, now silenced. Recently, saxophonist, Michael Brecker was lost to cancer..at 51. We recently watched an older Joanie Mitchell recording…and there he was, larger than life, young, brilliant, and innocent…

I also grieved when King Hussein died, a voice of reason and peace, silenced. I grieved when Iztak Rabin died. I remain in wonder as to how the world would look had John F. Kennedy lived to join AARP. I also know that those whose opinions challenged all that I believe in still live within me. Richard Nixon…whose opening of China and establishment of the EPA remains overshadowed by his overt attack on democratic process and extension of the Vietnam War for his own ends.

Clearly, it is left to me, speaking for myself, to live as if they were each whispering in my ear… to make their lives and their unknowing impact on me alive in all that I do. But, far from having to be world famous, those in my world who have touched me and for any reason have left the immediate circle of contact, remain a living voice within me.

I then wonder the legacy of my own words and actions. Not so much from ego, but from accountability. You know, the pebble in the water. Like it or not, our words and actions resound and reverberate long after we forget what we did. It could be frightening…or could be the reality of how it is. But, more than this, I wonder if the young minds that are growing right now, the future leaders…and if the real task is to ensure that their voices are heard, that their questions and doubts reverberate around us all.

Yes, I miss Pavorotti. But, I can hear him again and again. It is the Pavorotti in each of us, unsung, un-recognized, and without voice that is the most profound loss.

One Response

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To “Sicko” or Not to “Sicko”: That is the question!!

July 23rd, 2007

If you have not seen “Sicko,” the new Michael Moore movie, then you will most likely harbor a prediction of its value from your opinion of his previous films.  I invite you to set aside any opinion and just look at the topic from the standpoint of your own experience as a patient, your skills as a professionals, and the maize of events that must occur for patients and the healthcare community to meet each other.  I was moved by the movie and, if only to consider the issues presented, it is worth many discussions both at work and at home.  My suggestion that you might take a chance on seeing it, spending both money and time, is based on how urgent the issues are and how marginalized patients have become in the discussion.  As far as I know and other than current sexy hospital series, not since the movie “The Doctor” confronted medicine, has another movie taken on the inside of healthcare.

Feudalism has returned to civilization through the portal of employer based health insurance.  Employees are indentured to employers for their insurance;  then, the next layer, employers are burdened and obligated to the insurance companies to provide coverage;  insurance companies are put in the position of seducing companies into contracts that they are hoping not to have to act on.  In fact, they are selling a product that they do not want utilized.  The ultimate conflict of interest.

You and I don’t have to debate the broken system.  If you did not agree, you would not be reading this.  However, the solution will only come forth through the door of values and priorities.  Once we as a culture, nation, and community decide that we are all damaged by the current system, that the health of the community holds our own security within in, then solutions will evolve.  Money?  There is enough in the system if just taken the CEO bonuses, the redundancy between companies, and the added costs to providers for the paper work.  That alone would cover most of the uninsured.

Medicare is the most successful universal healthcare system developed in the US.  Why we don’t expand this, add the taxes, reduce the costs, and eliminate the slavery caused by the current system?

Michael Moore took on the healthcare system from the point of the insured, the working, the good Americans who contribute to their communities and take care of their kids.

Try it out.  THe let me know your thoughts on why Medicare cannot work for all of us…

2 Responses

  1. Jack Chen Says:

    I haven’t seen this movie yet. After reading your article, I think I cannot wait anymore because I care about the broken system as well. I still remember that 3 years ago my baby boy’s short 3 day stay at a hospital, due to a common cold virus, brought me a bill of $10,000. Even though my insurance carried the majority of the burden, I had to take $800 out of my own pocket. Every time I think about this, I would wonder how broken the system has been and how it could be fixed. Now the movie might give me a clue.

  2. Glenn S. Ruga Says:

    I did go see Sicko harboring prejudices from his previous film, Farenheit 911, which I thought was overly manipulative of the audience and disrepectful of his subjects. (Even if s/he despises his subjects, a filmmaker must show respect toward them). I was pleasantly suprised by Sicko and congratulate Moore for weaving through the minefield of the healthcare debate. I was also suprised that the film was much broader than healthcare–it took on the cultural values of America that produces such a sick(o) healthcare system. The only criticism I had was that he was overly laudatory of the European and Candaia systems. They certainly have their drawbacks as well–but they do provide care for free or nearly free for their citizens. This cannot be criticized.

    What is the fundamental problem? I wouldn’t go so far as to call it feudal, but certainly 19th century laissez faire eonomics, where ordinary citizens can be taken advantage of by those with the means to do so, and no government regulation to prevent it.

    What we lost with the end of the cold war was a legitimate opposition to unbridled capitalism and free-market eonomics. Cuba has certainly shown us another way. They do have the best healthcare system in Latin America.

    America has inspired the world because we have been the champion of individual initiative. But we have lost something in the process–caring for those who are not in the fast lane and those who do not contribute (in a big way) to our bottom line.

    If America is going to continue to be a great nation, we must turn our might toward feeding the human soul. Not in a religious sense but in the fundamental sense of caring for the physical, emotional, and spiritual needs of its citizens–healthcare included.



From Holistic to Integral

June 18th, 2007

Having just come from the annual Association of Holistic Nurses
conference, I was moved by the words of Dr. Barbara Dossey.  She pointed
out, in great detail, not only that Nightingale’s legacy lives on
today, but she also introduced a new framework for Integral Nursing.
Holistic, she pointed out, in its historical definition, has now
become integrated into standard practice.  The next innovation facing
nursing is to balance qualitative and quantitative methodologies in order to
reconcile the subjective with the objective.

Clearly, we know from looking at the continually changing standards
promulgated by the FDA, that with each scientific claim accompanying every
new medication,there are stunning exceptions.

Evidence-based medicine was not, in its inception, designed to limit
available sources of relevant data.  The original concept of evidence-based
medicine was to expand the awareness and definition of evidence to be so broad as to bring attention to the patient experience and the intuition, hopefully informed, of the clinician.  A parent generally knows when their child is ill, even in the face of the physician’s diagnosis that there are no significant symptoms about which to be alarmed.  A woman whose mammogram comes back normal often knows intuitively when something is not right and demands further research.

Now is the time for clinicians…nurses, physicians, and others
involved in patient care…to take the words of Dr. Dossey ever so
seriously in looking at integral health:  that the whole patient
involves the whole cycle of information, not just half.

In the 15 years that we have been producing the C.A.R.E. Channel and
working with hospitals, the use and understanding of the term ‘healing
environment’ has not remained stagnant.  It has continually evolved to
redefine itself in accordance with practices that are dynamic and open to
feedback from patients, nurses, visitors..and others whose opinions may be
meaningful.  That we are looking at a television programming format seems to
equalize expertise on what works and what does not work.  If the C.A.R.E. Channel is effective, that is determined by the viewer, not the producer.  If a pain medication works, that can only be determined by observation and the response of the patient, not the prediction or knowledge of the provider or the pharmaceutical manufacturer.

Herein lies the argument for ensuring that the basis of evidence…to
be truly evidence-based…must necessarily include the voice of the patient,
the skills of the clinician, and the science that begs for more data and yet often yields so little.



CAM: The Hidden Healthcare Systems

April 25th, 2007

Having just come from the 5th conference on Integrative Medicine, it is more obvious than ever that patients are taking their health into their own hands, like it or not. AARP and NIH have both published statistics that indicated (1) billions of out-pocket dollars are being spent on complementary or alternative therapies and (2) no one is talking. The part that indicates the gap between what patients do and what they tell their physicians is dangerous given the known conflicts between drugs and herbs, between over the counter meds and prescription drugs.

Hospitals that are setting new standards for exemplary care are intentionally venturing into the arena of CAM for all good reasons. The therapies in question, which includes everything from music therapy to therapeutic touch to massage to acupunture and more…these are effective, have low to no risk to patients, and bring back into a technologically based system the human and caring modalities that were the basis of medicine for hundreds of years. Furthermore, current practices are still not providing treatments that are 100% effective for everyone and therefore can benefit from complementary practices.

On this side of this conversation, it is clear to me that I use everything. I take seriously the advice of my hand-picked physician, I pay attention to other kinds of options that will keep me from overusing pharmaceuticals each of which has a long list of side effects, and I have integrated music, art, good diet, exercise, joy, laughter, and love into my life. Why is it that these same practices that make life worth living are not considered serious enough to be provided when life is threatened by illness? Florence Nightingale knew all along that what makes life good is ever more important to the confined patient who is already a victim of a malady over which they have little control. The best physician has a sense of humor, hugs patients, laughs with their staff, is open-minded enough to listen to their patients and give
information to prevent a patient from harming themselves.

In reality, CAM is not CAM but is good medicine, integrating all the modalities that may help their patients. Primary care will be redefined to include quality of living practices, not just taking aspirin and calling in the morning. It might even become clear that laughing …really a good belly laugh…is good respiratory exercise, that singing helps oxygenation, that being touched by someone who loves us is mandatory for each of us to thrive, and that food that is healthy tastes better than bare herbs and FDA approved pills.

This conference focused on the Optimal Health Environment which is, of course, where Dallas and I have placed our work for two decades. What is most encouraging is that the discussion has become so much broader, now including the built environment and, most critically, many other factors that in totality become the context in which one experiences either health or disease. The work of the Samueli Institute is bringing forward not only this broader definition of what the Optimal Healing Environment is, but is also funding the research needed to demand changes in our current allopathic system.

I will write more from the event as will Dallas…we are still putting together our thoughts from a most stimulating two days.

One Response

  1. Dallas Says:

    The recent conference on Integrative Medicine (healthcare delivery that encompasses traditional and alternative practices) was exceptional in its positive and optimistic atmosphere according to several of the presenters more accustomed to presenting to disgruntled physicians. The optimism present at the conference was based on the celebration of the pioneering work presented by several leading hospital systems, in which complementary and alternative medicine (CAM) is available within the traditional hospital context.

    Much discussion was centered around the failings of our healthcare system on the organizational level. Problems of overworked nurses, declining physician reimbursements, and accessibility for the approximately 46 million Americans without health insurance, are endemic to our current system. A realistic assessment of the political climate led to the prediction that healthcare reform will occur on a state-by-state basis rather than through some grand design ala the Clinton plan.

    One interesting discussion concerned the need for more research in the field of CAM. The majority of research, funded to a large degree by the pharmaceutical industry, is tilted toward the testing and validation of a single element (drug, protocol, etc.) being used on a single population (demographic, diagnosis, etc.). This the research pathway used to bring new drugs into the market. It is much more difficult to design rigorous research that takes a broader view favored by practitioners of integrative medicine. The traditional allopathic approach is (forgive my gross oversimplification) to diagnose specific symptoms and prescribe specific treatment protocols resulting in the absence of disease. The integrative approach seeks to promote total health/wellness (a broader more vague concept) through the application of practices more geared to prevention and promotion of healthy lifestyles (again, a gross generalization). Both approaches deserve to be researched. And both approaches belong in our hospitals. The integrative approach is still the exception rather than the common accepted approach in most hospitals.

    Finally, the point was made that everyone (another generality) working in healthcare must have within themselves the desire to be a “healer.” This healing impulse is a natural part of human nature. As a society, we need to support the creation of a healthcare system that supports the realization of the fullest potential of all the individuals working within it. The financial underpinnings of the healthcare system must encompass prevention and wellness promotion, as opposed to the current fee-for-service system that perpetuates the highest cost-per-capita in the world while delivering a level of healthcare that has been documented as being lower than many other countries in the developed world. This conference revealed desirable directions and trends for the future as well as highlighting some current model institutions led by outstanding role-models for leadership in this complex field.






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