Monthly Archives: March 2018

  • Reducing Disquiet at Night Requires More than White Noise

    Anxiety grows in the dark. Apprehension writes full stories of an uneasy future in the middle of the night. Sleep is elusive when subjected to medications, high level of acuity, strange sounds and strange people. So, can there be any “quiet at night?” Disquiet is its opposite, but not caused by external events.  Rather, disquiet

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  • Patient experience, conscience

    Ethos, Conscience, and The Patient Experience

    It’s possible to argue that these three concepts have little in common. On the other hand, they are so blended that healthcare providers cannot excel without considering all of them. I have long written and spoken that providing a therapeutic environment — one that addresses both medical and non-medical needs of patients and families, is

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  • Social and health inequalities and the patient experience

    How Social and Health Inequities Impact the Patient Experience

    When I recently called my dermatologist to make an annual appointment, the first question I was asked was about my insurance. When I went in for a colonoscopy, before anything else, I had to produce my insurance card. In fact, not one healthcare treatment in the U.S. is provided without an insurance card. There are exceptions,

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