Monthly Archives: December 2016

  • Patient Experience Knows Neither Holidays Nor the Days After

    Holidays are “the best of times and the worst of times.” The intensity of Thanksgiving, Christmas, and New Year’s brings much joy to many and as much melancholy and sadness to others. For patients in the hospital and their families, it is a mixed blessing to see holiday paraphernalia everywhere around them in the hospital

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  • How Are Patient Safety and the Patient Experience Related?

    I am confused.  How can patients have good experiences if they do not feel safe? And, how is patient safety evidenced beyond the accidents that do not happen? Safety precautions are ever present in our daily lives.  The wet floor caution sign in a public restroom; flashing lights on the road; the warnings at the

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